Terms and Conditions
By registering an account or placing a wager with Royal Vegas Casino you accept the conditions below, which form a binding agreement between you and the operator. Please read them carefully and retain a copy for your records.
Eligibility and account registration
You must be at least 18 years of age and legally permitted to gamble under the laws applying where you are physically located. It remains your responsibility to establish whether participation is lawful in your jurisdiction; we do not offer legal advice on that question and access from a restricted territory is a breach of these terms.
Each person may hold one account only. Duplicate accounts, whether opened under a variant of your own details or on behalf of another, will be closed and any balance derived from them forfeited. Registration details must be complete and truthful, and material changes such as a new address must be reported within thirty days.
Your credentials are personal. Any activity conducted through your login is treated as your own, so keep your password confidential, avoid shared devices for gaming, and notify us at once if you suspect unauthorised access. Accounts may not be transferred, sold or gifted.
We may suspend access pending completion of identity, address or source-of-funds checks. These checks are mandated by our licence conditions and we are not able to waive them, however long an account has been open.
Deposits, withdrawals and dormant balances
Funds may be deposited only from a payment instrument held in your own name. Deposits are credited for the purpose of play and this service is not a banking, savings or money-transfer facility; depositing and immediately requesting a withdrawal without meaningful play may be treated as an attempted transfer and refused.
Withdrawal requests are reviewed before release, and are ordinarily returned to the same method used for the original deposit up to the value deposited. Where that is impossible, an alternative verified method in your name will be agreed. Processing times reflect the schedules of the institutions involved and are published in the cashier.
An account with no login for twelve consecutive months is classified as dormant. We will attempt to contact you at the address on file before applying any administration fee permitted under our licence, and remaining funds are always payable to a verified account holder on request, subject to applicable escheatment rules.
Promotions and bonus funds
Every promotion carries its own specific terms — qualifying deposit, wagering requirement, maximum stake while a requirement is active, contribution rate by game category, expiry period and any capped conversion. Those specific terms sit alongside this document and prevail over it in the event of conflict.
Bonus funds are wagered before cash unless the promotion states otherwise, and the wagering requirement must be satisfied before any associated winnings become withdrawable. Requesting a withdrawal while a requirement is outstanding forfeits the bonus and anything won from it.
Strategies designed to extract value without genuine risk — including low-margin or hedged betting patterns, coordinated play between accounts, exploitation of a pricing or software error, and the use of multiple accounts to claim a single-per-customer offer — void the relevant promotion. Royal Vegas Casino may withhold bonus-derived winnings in such cases while returning the player's own deposited funds.
We reserve the right to withdraw or amend an offer prospectively, and to exclude individual accounts from promotional activity without stating a reason. Such exclusion does not affect your ability to play with your own funds.
Game rules, errors and liability
Outcomes are produced by certified random number generators tested by independent laboratories on behalf of our licensing authorities. The server record of a round is definitive; where a client display disagrees with the server log — for instance after a dropped connection or a browser fault — the server log governs the result.
Where a malfunction, mispriced market, incorrect payout table or software defect affects a round, that round is void and stakes are returned. Sums credited in error remain our property, must not be spent, and may be recovered from your balance or invoiced if already withdrawn.
The service is supplied as-is. To the fullest extent the law allows, we exclude liability for interruptions caused by connectivity failures, third-party outages, maintenance windows or events beyond our reasonable control, and for indirect or consequential loss. Nothing in these terms limits liability that cannot lawfully be limited.
We may amend these terms; the current version is always published here with its revision date. Continued play after a change signifies acceptance, and where a change is materially adverse to you we will give notice by email before it takes effect.
Complaints, closure and governing law
Raise any dispute first with our support team, who will acknowledge it promptly and aim to reach a decision within eight weeks. If the outcome does not satisfy you, the matter may be escalated to the alternative dispute resolution body or licensing authority named in the closing message of our final response.
You may close your account at any time from your profile or by contacting support, and any verified balance will be returned. We may close or restrict an account where these terms are breached, where fraudulent or abusive conduct is identified, or where a regulator or payment partner directs us to do so.
These terms are governed by the law of the licensing jurisdiction under which your account is held, and any proceeding falls to the courts of that jurisdiction. If a provision is found unenforceable, the remainder continues in full effect. Where translated versions are published, the English text prevails.